Take advantage of the well-proven benefits to your business of engaging an independent, well-qualified partner to monitor, assess and improve the quality of interactions between your company’s front line staff and customers.
Working with your customer support leadership, ContactUS’ dedicated Quality Assurance (QA) professionals use best practices and innovative new solution designs to help your staff achieve desired results, whether those results are higher sales revenue and customer satisfaction scores, or lower costs through reducing handle times and raising first call resolution rates.
Using our leading edge quality monitoring call center platform and your own stated business goals, we rigorously help coach and assess progress toward those goals. With direct remote access to our QA platform, you can follow the progress of individuals or your team as a whole, listening to recorded, scored calls while reviewing the assessments themselves. Your staff will respond positively to clear and constructive improvement guidance from our staff of accomplished quality professionals.
Best of all, the cost of our services are likely lower than your cost of addressing QA activity within your own four walls.
Contact our sales team to explore the various means through which our QA expertise can translate into remarkable achievements on the part of your internal sales and support team.