Nearly every customer service professional has persistent challenges that intrude on our best days and nights. They might be related to suspected product flaws, lack of regulatory compliance, suspected fraud, or thinking about missed sales opportunities. Or it might just be the sense that your customer-facing staff can be doing more to solidify your brand culture.
Addressing these concerns is what ContactUS does best. Sales, customer service and consumer relations are our main focus. We provide top-notch live agent support, sophisticated automated solutions, and quality monitoring call center services. Our ‘secret sauce’ lies in how we integrate speech analytics into all of these efforts, analyzing 100% of recorded interactions to quantify and objectify the very issues that concern you most.
100% of our clients will affirm the innovation and real-world financial benefits we bring to all of our partnerships.