Responding to a United States apparel retailer to analyze their call center data and evaluate their customer service language to secure overall improvements in sales, ContactUS made a significant contribution. We used world-class technology in our Contact Center Business Process Outsourcing model to query and extract valuable data that could give our client a competitive edge and improve their customers’ experiences. Using our comprehensive business process methodology and industry-leading speech analytics tools, ContactUS was able to query and extract valuable data regarding customer support preferences along with a high number of product returns due to a faulty garment part. The apparel retailer responded and not only remedied the faulty parts, but also improved sales and customer satisfaction at the same time. Both our client and their customers experienced favorable results.
U.S. Women’s Retailer Improves Sales and Customer Satisfaction through Speech Analytics Program
Leading Subscription-Based Company Embraces Improvement in Travel Services with Help from Speech Analytics
A leading subscription-based communications company uses ContactUS’ speech analytics to improve their overall customer services and ultimately increase customer satisfaction. By investing in ContactUS’ comprehensive Contact Center Business Process Outsourcing Services for call center speech analytics, this industry-leading company identified specific agents that required improvements in their travel language as it pertained to providing hotel information to business customers. It was through the ContactUS business process methodology and skilled business process analysts that we were able to identify this issue so the client could make the necessary adjustments to produce significant positive results.