New face & name on familiar call center in Brownsville. Now hiring!
Those driving on Grindstone Road toward Roberts Road will notice a new face, and name, on the otherwise familiar contact center at 111 Roberts Rd. in Grindstone.
ContactUS Communications of Columbus, Ohio took responsibility of the center in April of 2016, with an official grand opening and ribbon cutting celebration in September. ContactUS President, Trevor Friesen, explains that the transition came about when the previous company had interest in exiting the location “…but the client preferred to keep the location open, and contacted us to take over.”
Friesen cites the “quality of employees, and abundance of employee base in the area” as reasons for taking over the Grindstone contact center, which has been in operation since its construction in 2000. A workforce over 120 people strong staffs the location, with more coming on board according to the season and client needs.
To mark the transformation into a modern, multi-faceted client and customer support center, improvements such as a repaint for the entire facility, new bathrooms and break rooms, a patio, new lighting, new security system, refreshing of sidewalks and the parking lot, and improvements in branding look and feel, were performed on the facility.
ContactUS provides support through traditional telephone and email, along with live chat, social media contact, and white mail. And those familiar with the phrase “Your call may be recorded for quality control purposes” will be pleased to know that ContactUS uses speech analytics to improve future customer experiences with representatives.
These improvements combine with client-centric training and education for agents – including hands-on experience with client catalogue products, healthcare and 401k for full-timers, and other local benefits for employees, to create high employee satisfaction rates and industry-best agent retention, according to the company’s website.
The improvements to the center, and its new branding, have piqued local interest. “It’s important to know the reputation of the company, and the community has taken notice of the changes and are seeking employment without there being advertising” Friesen said, adding “We’re committed to the growth of this location, and we’ve been fortunate enough to grow every year.” ContactUS plans to employ more than 147 agents at this location.
Being in the community also means involvement with the community, and outreach by the team at ContactUS provides a positive impact to the local area. Frank Rable, Center Manager at ContactUS Communications says “We try to keep the team involved and reach out to the community when we can. We try to do things as a group. We did an Angel Tree at the Center for 90 special needs individuals and will be delivering them next week.” Additionally, a group from the Center provided their time and material to decorate a room at Nemacolin Castle in Brownsville, PA.
Those looking for new work at a company that that provides full-time benefits, in-depth training, and a caring outlook for the local community may apply with ContactUS online at: http://www.contactusinc.com/careers/. For other questions or for more information, call 614-603-2222.
Full article published in Pennsylvania Bridges – January 2017 edition.