Hibbert Group and ContactUS Communications Announce Strategic Partnership for Complete Contact Center and Fulfillment Services
COLUMBUS, Ohio – May 9, 2017 – ContactUS Communications, a U.S.-based provider of dedicated contact center services, announces strategic partnership with Hibbert, a global leader in fulfillment and integrated services. The partnership presents a significant opportunity for ContactUS to offer its clients cost-effective, integrated print and fulfillment options.
With over 135 years of innovative evolution, Hibbert is a proven business partner in the marketplace. Headquartered in Trenton, New Jersey, Hibbert offers a single source for integrated marketing solutions. Offering bundled services between ContactUS and Hibbert will streamline vendor management efforts while taking advantage of market leaders in both print/fulfillment and contact center services.
“We are excited to collaborate with Hibbert Group to enhance our fulfillment services for our clients,” stated Trevor Friesen, President at ContactUS. “With Hibbert’s industry expertise and global partner network, we truly believe our alliance will provide our current and future clients a competitive advantage for their customer service needs.”
A direct link between Hibbert’s global fulfillment and ContactUS’ contact center outsourcing services allows companies to receive the full spectrum of consumer brand fulfillment. From order management and promotional/collateral distribution to product fulfillment, Hibbert provides a seamless bundling of services for clients. Their integrated marketing solutions include global fulfillment, customer engagement, database services and professional services.
“Working in partnership, Hibbert and ContactUS are uniquely positioned to extend what’s possible in terms of global contact center fulfillment services across all industries,” said Barry Appelbaum, Business Development Executive at Hibbert.
About ContactUS Communications
ContactUS Communications connects powerful business intelligence with brand-tailored solutions to deliver more personalized human interactions. As a preferred domestic contact center outsourcer with multiple locations in the eastern United States, we take pride in our professional workforce and value the importance of one-on-one customer relationships. ContactUS streamlines complex problems, while continuously enhancing customer satisfaction and driving strategic business goals. Our innovative use of speech analytics drives continuous improvement to achieve your business objectives. We uncover actionable insights and utilize them to give you exactly what you need to provide the ultimate brand experience across all channels of communication. Visit www.contactusinc.com to see how ContactUS measurably enhances their client’s business.
About The Hibbert Group
The Hibbert Company, Inc., doing business as The Hibbert Group, provides marketing solutions in the United States and internationally. The company offers database services, in the areas of multi-channel CRM, secure data management and integration, and campaign analytics. It also offers global fulfillment solutions, which include promotional/collateral distribution, digital print, drug sample and medical device fulfillment, product fulfillment, and international operation services, as well as order2u.com, a platform that enables users, their sales reps, and home office to search for content, order materials, create custom resources, and access information on new/featured items. The Hibbert Company, Inc. was founded in 1881 and is based in Trenton, New Jersey. For more information, visit www.hibbert.com.