Thanks for stopping by for some additional information on ContactUS and how we can help your business grow with our omni-channel contact center outsourcing solutions.
We are honored to be a part of the SOCAP community, have cultivated some great relationships as a result, so we thought the “gift of seeds” was the perfect metaphor for what we all do, in consumer affairs, on a daily basis.
• We plant new ideas, processes, and technology.
• We nurture our teams.
• We’re constantly weeding out inefficient processes.
And when we do it all right, we cultivate brand loyalists and watch our brands grow!
It’s definitely hard work but exceptionally rewarding.
Enjoy your seeds, and when you next explore outsourced support partners, please “FORGET ME NOT”. We are more than happy to provide advice, comparative proposals, and/or to simply expand on the unique mix of services we offer than can help you grow.
We deliver dynamic, innovative contact center solutions by integrating best-in-class technology with an expertly managed operations staff. In addition to our successful speech analytics programs, our leadership team has software development in their DNA. We have what it takes to solve our clients’ biggest challenges or we innovate a solution to meet their needs!
Our core values are essential to successfully achieving our mission. We take care of each other, We are forward thinking problem solvers, We can be counted on, We step in and step up, We make a positive, lasting impression with ever interaction and We put issues on the table. These six fundamental values define what we do to win as a team. While we are proud of our mission and values, these are not just motivational messages on our walls. Truly living these ideals is an essential part of our work at ContactUS.
ContactUS to Sponsor 2017 SOCAP Annual Conference
ContactUS is pleased to continue our SOCAP partnership and will be heading to the SOCAP Annual Conference in San Diego, CA.
Attending Leadership Team:
Laurel Milos, Executive Vice President of Business Development:
Laurel moved to the outsourced services arena in late 1999, following 17 years in catalog and retail marketing, both domestic and international. Her fascination with devising ways to ensure brand-specific exceptional customer experience began during her 10-year career with L.L.Bean.
Today, she views each prospective new client through a framework of “What will comprise the best solution for this client and its customers?” The larger ContactUS organization takes it from there, constructing a solution to meet client requirements for cost, brand-correctness, optimal customer outcomes, and business continuity.
Her role at ContactUS reunites Laurel with many key colleagues from nine highly successful years with CallTech and Teleperformance.
She holds a master of science degree in physiology, with a side concentration in organizational development from the University of New Hampshire.
Mike Bowling, Vice President of Business Development:
Mike stumbled upon the world of contact center outsourcing many years ago where, when it snowed at the telephone answering service he worked for at the time, he often slapped on a headset to lend a hand. He was the friendliest, most caring and professional agent in the mix but also SLOWER than molasses so, for the most part, he’s stuck to developing strong relationships and strategic solutions in his 25+ year career.
Professional yet persistent, Mike cares deeply about creating win-win partnerships and has never forgotten his short-tenure on the call center front lines. He uses this, plus his love for marketing, to improve both the customer and agent experience in our constantly evolving environment.
Mike holds an MBA, with a concentration in Marketing, from the University of Baltimore.