ContactUS LLC exceeds promised workforce at Grindstone location
Six months ago, Columbus, Ohio-based ContactUS LLC promised 147 jobs at its new center in Redstone Township.
“We’ve exceeded that already,” said Frank Rable, account manager at the new ContactUS center along Roberts Road in Grindstone. “We have 153 people on site. We were able to preserver 113 positions.”
“That was our commitment to the state of Pennsylvania,” said Patrick Hall, ContactUS executive director of strategic services. “We plan on adding at least 70 more positions.”
ContactUS received a funding proposal from the state Department of Community and Economic Development that included a $73,500 Pennsylvania First program grant, $66,150 in WEDnetPA (Workforce and Economic Development Network of Pennsylvania) funding for employee training, and $147,000 in Job Creation Tax Credits to be distributed upon creation of the new jobs.
“It’s imperative that we do everything in our power to ensure that Pennsylvanians have access to full-time jobs and are able to maintain employment that provides fair wages,” Gov. Tom Wolf said in April when that funding was announced. “ContactUS boasts a 100 percent U.S.-based workforce and echoes our commitment to providing secure employment.”
ContactUS has 15 clients, three of which operate at the new Fayette County location.
“They are all signed to multi-year contracts,” Hall said.
“At the present time we are handling calls for an automotive service industry and we are also in wrap up phase for two fashion-industry clients,” Rable said. “These are all inbound customers service. We are not making cold calls, we are not doing telemarketing.”
ContactUS LLC President Trevor Friesen said the client utilizing Teleperformance services came to his company after Teleperformance announced plans to close its facility in the Grindstone location.
“The partnership we formed with the Pennsylvania Department of Community and Economic Development helped create a win-win-win for the employees, our client and ourselves,” Friesen said. “We are excited to bring more clients and employees to this location in the future.”
ContactUS had a soft opening on April 1 and a grand opening with a ribbon-cutting on Sept. 20.
“We held up on the grand opening because we were making a lot of renovations to the site,” Rable said.
“A lot of that was with the help of Fay-Penn (Economic Development Council),” Hall said.
The Governor’s Action Team coordinated the change of occupants in that Redstone Township location, in collaboration with Fay-Penn. Fay-Penn partnered with ContactUS to help with the lease and renovation of the facility.
“Taking over operations at the Grindstone facility helped preserve many jobs for the residents and is making an immense impact on the location economy and community,” Fay-Penn Executive Director Bob Shark said.
Everyone hired starts our as a customer service representative “basically learning the business,” Rable said. “We prefer to promote from within, so there is always room to grow within the company.”
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