ContactUS Communications Welcomes Rick Guistolise as New Director of Contact Center Operations
COLUMBUS, Ohio – November 15, 2016 – ContactUS Communications, a U.S.-based provider of dedicated contact center services, appoints Rick Guistolise as its Director of Contact Center Operations. During his 25 year tenure, Guistolise managed contact centers for Expedia, Scottrade, MetLife and TD Ameritrade, additionally working with their respective international contact centers and across the U.S. The collaborative leadership style and insight he brings to this role comes from his previous contact center positions, initially starting his career in 1991 as a front-line phone agent and evolving to Service Manager, Global Customer Operations Manager, Operations Director, Leadership Development Director and Service Director.
“I’m thrilled to be joining ContactUS at such a critical point in the organization’s successful journey,” stated Guistolise. “ContactUS has shown extensive growth over the past few years and I feel that my experience managing contact center operations of all industries and sizes will help to excel the development and continue to enhance our partnerships with clients.”
One of Guistolise’s previous responsibilities and achievements included improving U.S. call center metrics to a #1 global ranking, as well as improving sales delivery metrics in El Salvador and the Philippines; lead the transparent transition of a contact center merger, oversaw the design, recruitment, and management of a new leadership rotation/mentor program, and created a new service center CRM/process for an issue resolution team; designed tollgates to ensure the successful creation of a new operations department, and facilitated the regional transition from a branch network focus to a contact center environment.
“We are pleased to welcome Rick to the ContactUS leadership team,” noted Trevor Friesen, President of ContactUS Communications. “His focus on people development, process improvements, communication, quantifiable results, and exceeding customer expectations has allowed Rick and his teams to positively distinguish themselves in the organization.”
With the recent expansion into Pennsylvania and the continuous outreach in the Columbus-market, ContactUS is uniquely positioned to increase its specialized business partnerships and provide top-notch customer care services.
About ContactUS Communications
ContactUS Communications is a U.S.-based provider of innovative, industry-leading solutions for world-class customer contact center brands. ContactUS helps Fortune 1000 and Inc. 500 companies sharpen their processes and improve their customer experience with its business process outsourcing, analytics products and other managed services. Visit www.contactusinc.com to see how ContactUS measurably enhances their client’s business.