ContactUS Communications Hosts Grand Opening Ceremony at New Contact Center Facility
Expanding contact center operations to facility in Pennsylvania saves over 120 jobs and provides opportunity to grow business and increase staffing
COLUMBUS, Ohio – September 20, 2016 – ContactUS Communications, a US-based provider of dedicated contact center services, holds a Grand Opening and Ribbon Cutting ceremony on Tuesday, September 20, 2016 at its newest contact center in Grindstone, Pennsylvania. This event celebrates the immediate success of the business including preparation for new clients adding additional positions to exceed the multi-year commitment of creating 147 jobs. ContactUS plans to invest more resources in the center’s facility, employees and community to further expand the business.
As customer expectations rise, so do the needs of companies. ContactUS’ clients rely on contact center agents’ knowledge and quality to deliver the ultimate brand experience. Employees at the Grindstone location are enthusiastic and extremely loyal to their clients and the clients’ customers.
“Employees at the Grindstone facility have embraced ContactUS with open arms,” said Frank Rable, Center Manager at ContactUS Communications.
Since April 2016, the investments ContactUS put towards employees and the facility has resulted in an employee satisfaction rate of nearly 90%. In addition, retention is at an all-time industry best for the contact center business. ContactUS offers strategic training and education for agents to improve confidence, boost morale and create opportunities for career development.
“ContactUS has honored all benefits associated with tenured employees at this location,” noted Trevor Friesen, President at ContactUS Communications. “We are thrilled with the performance and dedication of the employees. Our management team is committed to growing the business and helping our agents go above and beyond to offer top-grade customer support each and every day.”
Fay-Penn Economic Development Council partnered with ContactUS to help with the lease and renovation of the facility. Their assistance through this process helped the management team at the Grindstone facility expedite the retention and transition process.
“We are pleased with the valuable contributions ContactUS provides through our partnership,” noted Bob Shark, Executive Director at Fay-Penn Economic Development Council. “Taking over operations at the Grindstone facility helped preserve many jobs for residents and is making an immense impact on the local economy and community.”
The company’s stated purpose is to create a workplace that produces superior results for clients and employees. The ContactUS management team is continually working to generate job and career opportunities for the people of Columbus and Southwest Pennsylvania.