Call center operator ContactUS plans 350 jobs at former Big Bear Mill Run
The former Big Bear at Mill Run is in line to host hundreds of call center workers.
Brian R. Ball Staff reporter- Business First
Fast-growing ContactUS Communications LLC had pledged to hire 350 workers in next the next few years if it can secure a tax incentive through the city of Columbus.
The manager of customer contact centers and associated business analytic consulting services will get a first reading of legislation supporting a five-year, 25 percent Jobs Growth Incentive at Columbus City Council on Jan. 27.
The company has identified the former Big Bear grocery store at the Market at Mill Run as its expansion location outside its German Village base of operations it established about two years ago.
The first phase of growth will take place in about half of the 100,000-square-foot space that Kroger Co. bought nine years ago for a Kroger Marketplace. Those plans never materialized, and the Cincinnati-based Kroger put the property back on the market.
ContactUS President Trevor Friesen confirmed ContactUS has put the Fishinger Boulevard property in contract. He tells me the company needs the space to supplement its initial operations on City Park Avenue in the city’s German Village neighborhood that it opened nearly two years ago. It has since leased temporary space on South Front Street in the Brewery District.
“We’ve won new customers in the second half of 2013 that has really accelerated our growth,” Friesen told me.
The Capitol Equities Realty brokerage has marketed the property built as a Big Bear in 1988 for nearly four years on behalf of Kroger.
Brian R. Ball covers commercial real estate and development for Columbus Business First.