Every interaction with a ContactUS customer service professional is an opportunity to strengthen your organization’s relationship with its customers. As an extension of your brand, we understand that optimizing every customer interaction will increase customer loyalty, allowing you to enhance your position of excellence within the marketplace. At ContactUS, we evaluate your operational needs and determine whether dedicated or shared labor is the right fit. We train our professionals solely on your products and services, ensuring they are loyal to you and take care of your customers. Our focus on you and your customers makes certain that ContactUS professionals are dedicated extensions of your brand.
DIFFERENTIATE YOUR BUSINESS WITH CONTACTUS
Payment Card Industry (PCI) Certification
In order to demonstrate our commitment to client security, ContactUS is certified in the United States for the Payment Card Industry (PCI) standard. PCI was created by major credit card companies to establish standards which safeguard customer information. Certification provides our clients a high level of security for all transactions. Certification for the PCI-DSS standard is conducted by an independent PCI Qualified Security Assessor. All ContactUS facilities follow these practices, regardless if the engagement requires credit card transactions or not. Your data is safe with ContactUS.
Our contact center facilities are HIPAA (Health Insurance Portability and Accountability Act) compliant. We have the space and capability to build-out an area secure for our clients to adhere to HIPAA policies, including high walls and separate areas from other clients. Agents assigned to the account will be certified through HIPAA training and only personnel with that certification will be allowed in those areas.