Slide background

ContactUS Communications Hosts
Grand Opening Ceremony at New Contact Center
Facility in Grindstone, Pennsylvania
Read More...

ContactUS_2

Our Promise
To redefine business as usual
by wowing customers,
having proud employees,
and enjoy doing it.

ContactUS_4

Our Guiding Principles
• Innovation
• Transparency
• Collaboration
• Credibility

Contact Center Solutions

Our business – our ONLY business – is providing top-grade customer support to some of the best-known brands in North America. We provide outsourced contact center support via phone, email, web chat, and automated self-service solutions. We do this with a 100% US-based workforce.

    • Sales
    • Technical support
    • Billing and credit services
    • Subscriber retention
    • Third party verifications or courtesy notifications
    • Back office activities

Managed Speech Analytics

We use industry-leading speech analytics technology to analyze recorded interactions. The ability to understand what’s happening on 100% of our clients’ calls yields remarkable benefits. We use it to help our front-line staff be more efficient and effective. We use it to detect flaws in our clients’ products, services and communications. We use it to provide vital business intelligence to our client companies, based on what their customers are saying.

It’s not some ‘add-on’ service that carries a higher price tag. It’s simply an integral part of the support service we deliver.

Enhancing Your Brand

High customer satisfaction, outstanding quality, and great service are the cornerstones of all successful businesses. Seasoned leadership and exceptional front-line representatives allow ContactUS to provide a seamless experience for your customers; acting as an extension of your brand.

To learn more, contact us at (614) 984-2399.